IT products and services are sometimes very complex and customers need to be consulted accordingly. CAS IT Services enables IT service providers to effectively manage their customer relationships with a tailored CRM solution. The software not only bundles all data, but makes it available across departments when needed in different process phases – from customer consulting, acquisition and support to product marketing.
CAS IT Services has enabled us to become more service oriented, for example, we now store all our data centrally in one location. This means, that we have one consistent data stock across all subsidiaries – from the north to the south of Germany.
Markus Hengstenberg, Managing Director and co-founder, Oraïse GmbH
CAS genesisWorld enables us to save customer information centrally which can then be viewed and/or accessed by each of our employees in the company group depending on their rights. This has led to more transparency, improved customer care and more efficient corporate knowledge management.
Lutz Semmel, IT-Management and Administration, CGS Publishing Technologies International GmbH
