Integrated processes for IT and software companies
Whether you are an IT service provider or a software manufacturer, if you inspire your customers, you will ensure the long-term success of your company. Excellent service, smooth project execution and optimal customer care are the key success factors for companies in the IT industry. In the fast-paced and highly competitive IT environment, profitable customer relationships and quick responses to customer needs and market changes are crucial to success.
Digitally networked processes support you in all phases of your work: whether you are advising prospective customers and clients, creating individual configurations and offers, managing resources or recording time and costs. Thanks to centralized data storage, your employees in service, technical sales and support always have quick access to all important customer data and impress with a smooth customer journey.
IT company requirements
Transparent processes
Manage projects efficientlyOptimal service
Quick reaction times with customer callsProactive sales
Consistently and successfully utilizing sales potentialCAS IT Services
First-class support that impresses customers
Companies in the IT industry thrive on the expertise of their employees and the recommendations of their customers. Which is why it is so important to identify customer wishes so that you can offer the best services.
CAS IT Services offers a customized and flexible CRM solution for IT companies that you can start using immediately and that can be expanded step-by-step as needed. Our CRM solution, which is specially tailored to your requirements, will provide you with sustainable, efficient and customer-oriented support. All team members access all data and applications via an intuitive user interface. In doing so, the highest standards of data security are met.
CAS Merlin CPQ is our intelligent CPQ software for the fast and error-free configuration of products with many variants. The solution is structured according to modular principles and adapts to your sales team's individual requirements. AIA® intelligent assistants, support the configuration with suggestions for the best possible end result.
Regardless of the use case and industry, the CPQ + AIA® solution always focuses on customer centricity. Whether it's digital sales processes, customized and customer-centric quote generation or guided selling with the help of smart CPQ assistants – with CAS Merlin CPQ, you can strengthen your team and gain more time for your customers.
Success stories that inspire
Our customer testimonials
As Hanseatic citizens, we are convinced that active customer orientation and personal consulting are the keys to successful IT projects.
Christian Schroeder, Managing Partner, Friedrich Karl Schroeder GmbH & Co. KG
CAS genesisWorld is wonderfully clear and simple to use. A huge advantage is the time saved in daily work.
Axel Klopfer, Senior Partner Account Manager SMB & Enterprise Germany, TP-Link Deutschland GmbH
Do you have any questions?
We are happy to help you.
Our experts will provide you with help and advice by phone or e-mail.Further, our Info Center contains handy tips and detailed information on current CRM and CPQ topics.
Customer support
Tel: +49 721 9638-188