Integrated processes for IT and software companies

Whether you are an IT service provider or a software manufacturer, if you inspire your customers, you will ensure the long-term success of your company. Excellent service, smooth project execution and optimal customer care are the key success factors for companies in the IT industry. In the fast-paced and highly competitive IT environment, profitable customer relationships and quick responses to customer needs and market changes are crucial to success.

Digitally networked processes support you in all phases of your work: whether you are advising prospective customers and clients, creating individual configurations and offers, managing resources or recording time and costs. Thanks to centralized data storage, your employees in service, technical sales and support always have quick access to all important customer data and impress with a smooth customer journey.

 IT company requirements

Transparent processes

Manage projects efficiently

Optimal service

Quick reaction times with customer calls

Proactive sales

Consistently and successfully utilizing sales potential

CAS IT Services

First-class support that impresses customers

Companies in the IT industry thrive on the expertise of their employees and the recommendations of their customers. Which is why it is so important to identify customer wishes so that you can offer the best services.

CAS IT Services offers a customized and flexible CRM solution for IT companies that you can start using immediately and that can be expanded step-by-step as needed. Our CRM solution, which is specially tailored to your requirements, will provide you with sustainable, efficient and customer-oriented support. All team members access all data and applications via an intuitive user interface. In doing so, the highest standards of data security are met.

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CAS Merlin CPQ is our intelligent CPQ software for the fast and error-free configuration of products with many variants. The solution is structured according to modular principles and adapts to your sales team's individual requirements. AIA® intelligent assistants, support the configuration with suggestions for the best possible end result.

Regardless of the use case and industry, the CPQ + AIA® solution always focuses on customer centricity. Whether it's digital sales processes, customized and customer-centric quote generation or guided selling with the help of smart CPQ assistants – with CAS Merlin CPQ, you can strengthen your team and gain more time for your customers.

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Success stories that inspire

Our customer testimonials

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Our experts will provide you with help and advice by phone or e-mail.Further, our Info Center contains handy tips and detailed information on current CRM and CPQ topics.

 

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