Tourism industry
A personal approach, targeted information and the ability to respond quickly. This is what matters in the tourism industry. Employees who are knowledgeable and can answer questions competently are the key to enthusiastic customers and partners.
Good support and appropriate marketing are the be-all and end-all in tourism. Good communication and relationship management with customers and partners is just as important for sustainable success as efficient and smooth processes. With the current status and complete correspondence, you can respond quickly and competently to any inquiries. You can save valuable time, for example, by automatically creating and sending travel confirmations, form letters and newsletters. In this way, you always maintain an individual and personal connection to your customers - and do so in a legally compliant manner on a GDPR-compliant central database.
Requirements of the tourism industry
Comprehensive travel management
All information centrally bundled and communicated effectively via suitable channelsTargeted communications hit their mark
Using a constantly updated customer dossier and a complete contact historyAccurate marketing
Create e-mail campaigns with just a click and send them to target group-specific mailing listsOur solution for your success
Competent service for enthusiastic customers
With our CRM solution, you can keep track of your customers and partners - optimally structured and intuitive to use for everyone in the team. What does the current customer base look like? What has been discussed with the customer so far and which marketing measures are currently being implemented? With a CRM, you can create offers at the touch of a button, improve communication with your customers and use smart search and filter functions to implement marketing campaigns that resonate with your target groups.
By the way: The CRM solution also doubles as an information portal for your customers - thanks to the interface, you can publish visa entry requirements and the availability of flights, hotel rooms and transfers from the CRM on your homepage. Simply good service.
Success stories from the field
Our customer testimonials
Since we have been working with CAS genesisWorld we can see exactly which partner packages our customers have bought and we can keep a close overview of these products.
Natasja Mengerink, Marketing, Stichting Achterhoek Toerisme
Start your CRM success
We are happy to accompany you.
Our CRM experts will provide you with help and advice by phone or e-mail. Further, our Info Center contains handy tips and detailed information on current CRM topics.
Customer support
Phone: +49 721 9638-188