Support request

We are happy to help you

Do you have any questions about your solution or maintenance agreement?
To ensure we can answer your questions as accurately as possible and address your concerns in detail, our phone service offers product-specific support.
The phone numbers and e-mail addresses for the individual products are listed below.

CAS genesisWorld and industry solutions

The current and last version (x14 and x15) are eligible for support in each case. Please contact us regarding earlier versions.
CAS Helpdesk


CAS Alumni

CAS Helpdesk

+49 721 9638-685

CAS Campus

+49 721 9638-9755

CAS Drive/Customer One

CAS Helpdesk

Tel.:+49 721 9638-9699

CAS netWorks

CAS Helpdesk

+49 721 9638-9599

CAS Maecenas

CAS Helpdesk

+49 721 9638-9899

CAS Schulintranet

+49 721 9638-9499

CAS Merlin CPQ

Unable to find your solution?

Send an e-mail to or call us on +49 721 9638-0

CAS Support is available weekdays from 9:00-12:00 and from 14:00-17:00. Except on December 24 and 31, and on all public holidays in the German state of Baden-Wuerttemberg.

Do you have any technical questions about our products
or want to stay up-to-date with the latest news?

Online support

Are you looking to gain a better understanding of our products or have you experienced a technical problem? A CAS Support employee will be happy to provide you with support online:
Using the TeamViewer remote desktop sharing platform, the Support employee can access your PC to change settings or install updates, for example.

Please proceed as follows:
Arrange an online support appointment via

Click the logo to automatically download TeamViewer.