Reference DEXA-IT GmbH
DEXA-IT is a young IT system house in Erfurt (Germany) and offers independent and professional IT services for the entire IT cycle. The highly qualified team provides customers with deep and broad IT expertise. DEXA-IT draws its strength from the close cooperation of the team. Through certifications and partnerships, the customer is offered the best possible service.
The ticket processing in our CRM software is at the heart of our business.
Thomas Ludwig-Eisenmenger, Managing Director
The success story at a glance
Requirements and goals
- Comprehensive management of customer addresses/contact persons
- Central time recording system for technician time sheets and evaluations
- Appointment management
Benefits and advantages
- Helpdesk maximizes efficiency of service requests thanks to support ticket automation, error messages, inquiries and so on
- Dossier provides a 360-degree overview of all interactions thanks to direct ticket linking of customer addresses/contacts
- Leaner process with integrated time recording system for the creation of technician time sheets
- Transparent project controlling, reporting and analyses
- Improvement of time management by identifying remaining capacity
- “Thinking“ assistants, for example, reminders for appointments and soon to expire licenses
- Greater employee satisfaction thanks to efficient support for cross-departmental collaboration
Industry
Information TechnologiesCustomer since
2018Website
https://dexa-it.de/Supporting partner
servandis GmbH, BremenCAS IT Services
First Class Services with CRM Software
IT products and services are sometimes very complex and customers need to be consulted accordingly. CAS IT Services enables IT service providers to effectively manage their customer relationships with a tailored CRM solution. The software not only bundles all data, but makes it available across departments when needed in different process phases – from customer consulting, acquisition and support to product marketing.
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