Reference CGS Publishing Technologies International GmbH
CGS Publishing Technologies International GmbH stands for professional color management and proofing software for the printing and packaging industry. For color-accurate, consistent and repeatable print results - in digital, offset, flexo and gravure printing.
CAS genesisWorld enables us to save customer information centrally which can then be viewed and/or accessed by each of our employees in the company group depending on their rights. This has led to more transparency, improved customer care and more efficient corporate knowledge management.
Lutz Semmel, IT-Management and Administration
The success story at a glance
Requirements and goals
- Centrally manage addresses
- Amalgamate all customer relevant data from multiple databases to one central location
- Support services with a ticket system
- Consistent group-system solution which includes multilingual functionality
Benefits and advantages
- Improved customer care through the 360 degree customer overview
- Continuous monitoring of individual jobs using the automatic notification service
- Centralized knowledge management: Knowledge is now independent of any one specific person and available to all
- Simple quote creation due to all the relevant data now being available in one central location
- More transparency at a global level and a more effective exchange of data across the company group
- Mobile access while on the go
- The ticket system has been optimized so that support requests are now organized more efficiently
Industry
Information TechnologiesCustomer since
2013Website
http://www.cgs-oris.com/Supporting partner
Network Concept GmbH, Lich
Read the full success story here
Reference Report
CAS IT Services
First Class Services with CRM Software
IT products and services are sometimes very complex and customers need to be consulted accordingly. CAS IT Services enables IT service providers to effectively manage their customer relationships with a tailored CRM solution. The software not only bundles all data, but makes it available across departments when needed in different process phases – from customer consulting, acquisition and support to product marketing.
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