Reference SCHAEFER GmbH
Founded in 1964 in Sigmaringen (Germany/Baden-Württemberg), the company occupies a leading position in the world of elevator construction and its name stands for excellent technical, user and design-oriented complete solutions.
Since we introduced CAS Engineering each employee saves at least an hour a day spent on admin. So of course, it is no surprise that my colleagues love their CRM.
Ilona Hanke, Head of Sales International
The success story at a glance
Requirements and goals
- Sophisticated ticket system to ensure high-quality service
- Integrated Groupware functions
- Analysis and management of marketing activities
- Ensure mobile access world-wide for sales reps
- Integrate with existing ERP software infor
- Integrate with the document management system d.3
Benefits and advantages
- A flexible, comprehensive CRM solution with integrated Helpdesk module
- Fast professional handling of customer enquiries
- 360° all-round customer view
- Mutual documentation of business partner relationship networks
- Sophisticated selection functions for target-group specific, world-wide marketing actions
- Comprehensive knowledge database for countries, markets and their special features
Industry
Industry/ManufacturingWebsite
www.wsschaefer.comSupporting partner
aptus IT GmbH, Backnang
Read the full success story here
Reference Report
CAS Engineering
The Best CRM Solution for Engineers
Engineers share some common qualities with project management and customer consulting, namely, efficiency and precision. Impress your customers with your engineering office: manage contacts professionally, bill processes and streamline your project management. With CAS Engineering at your center, your engineers provide efficient customer services by working seamlessly with their customers – completely satisfying their customer needs.
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