Reference SCHAEFER GmbH

Founded in 1964 in Sigmaringen (Germany/Baden-Württemberg), the company occupies a leading position in the world of elevator construction and its name stands for excellent technical, user and design-oriented complete solutions.

The success story at a glance

Requirements and goals

  • Sophisticated ticket system to ensure high-quality service
  • Integrated Groupware functions
  • Analysis and management of marketing activities
  • Ensure mobile access world-wide for sales reps
  • Integrate with existing ERP software infor
  • Integrate with the document management system d.3

Benefits and advantages

  • A flexible, comprehensive CRM solution with integrated Helpdesk module
  • Fast professional handling of customer enquiries
  • 360° all-round customer view
  • Mutual documentation of business partner relationship networks
  • Sophisticated selection functions for target-group specific, world-wide marketing actions
  • Comprehensive knowledge database for countries, markets and their special features
Read the full success story here Reference Report

CAS Engineering

The Best CRM Solution for Engineers

Engineers share some common qualities with project management and customer consulting, namely, efficiency and precision. Impress your customers with your engineering office: manage contacts professionally, bill processes and streamline your project management. With CAS Engineering at your center, your engineers provide efficient customer services by working seamlessly with their customers – completely satisfying their customer needs.

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Marcus Bär
Member of the Executive Board
+49 721 9638-188