Reference MS Motorservice International GmbH
MS Motorservice Deutschland GmbH is a leading supplier of engine components for the aftermarket in Germany, Austria and Switzerland. With the premium brands Kolbenschmidt and Pierburg as well as the brands TRW Engine Components and BF and their service philosophy, they set standards in the market.
Our central XRM and Customer Centricity helps us to be the No. 1 service partner for our customers.
Viktor Schlothauer, Team Leader Sales Coordination
The success story at a glance
Requirements and goals
- Central solution that spans different sites
- Should replace stand alone solutions
- Should integrate SAP, Lotus Notes and other solutions
- To become the only software solution we use for all business contacts
- Universal relationship management
- Professionalize worldwide communications
- Be flexible and provide a high degree of customization
- Allow access to data around the clock
Benefits and advantages
- All customer information sits in a central database.
- CRM becomes XRM: relationship management with suppliers, trade partners, logistics companies, workshops, representatives, in fact, any business partners
- Integrates seamlessly into existing IT landscapes
- Enables comprehensive analyses, key performance indicators and an overview of refunds through the SAP integration
- External access to all relevant data
- Virtual dossier enables accurate information to be accessed worldwide at any time
- Impressive telephone integration: no more troublesome dialing, caller dossiers open immediately on screen
Industry
AutomotiveCustomer since
2013Website
www.ms-motorservice.comSupporting partner
CAS Software AG, KarlsruheCAS genesisWorld
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.
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