Reference MHS Truck & Bus SRL
MHS Truck & Bus SRL produces MAN trucks and offers the three services: Vehicle refinements, body-independent modifications and preparation for bodybuilders.
For us, long-term customer satisfaction is of the utmost importance. In my opinion there is no better program than CAS genesisWorld for helping us achieve this. Thanks to this CRM solution, we are always one step ahead of the competition in terms of the quality of customer service.
Jorge Leuschner, CEO
The success story at a glance
Requirements and goals
- A central, shared pool of data for seven subsidiaries
- Complete customer and vehicle records containing information on, for example, recent inspections, questions, orders
- Access to customer data for all employees
- Efficient support of day-to-day operations
- Financial reports
- Transparent order management
- Centralized workshop service management
- Centralized parts management
- A Romanian language version
Benefits and advantages
- Less paperwork
- Saves time
- Transparent reports
- Data stored and maintained centrally which ensures consistency
- Instant access to a comprehensive customer dossier, which also contains ERP data
- Well-structured, transparent processes
- Close collaboration between sales and service personnel opens up new sales opportunities
- Improved customer service ensures long-term customer satisfaction
- Benefit from synergies
- A secure, reliable IT solution
Read the full success story here
Reference Report
CAS genesisWorld
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.
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