Reference Loteria de Boyaca
The mission of the Boyaca Lottery is to generate economic resources with social responsibility, to contribute to the financing of health services and to the well-being of its clients.
With the introduction of CAS genesisWorld, we now have a flexible tool and benefit from the transparency of all project-relevant information (e.g. time expenditure, costs). This enables us to check invoices quickly and at the end of the day we have a precise budget overview of the projects. Our goal is to make the results of the CAS system better every day.
Luis Fernando Araque Perico, Costumer Service Director
The success story at a glance
Requirements and goals
- Establish a cross-company digital transformation process for modernization
- Provide a customer management solution to discover customer requirements and meet them more effectively
- Process optimization using a CRM and Helpdesk portal
- Ensure a simple and sustainable deployment
Benefits and advantages
- The centralized, digital storage of customer and partner data ensures great transparency while making data maintenance much easier – no more double data handling, quick access
- Improved communications with customers and partners thanks to digital dossiers which contain all interaction data
- Now, we can recognize customer requirements more effectively thanks to the rapid analysis of relevant data in just a few mouse clicks
- Improved internal processes thanks to the automization of work processes using the Helpdesk portal
- Scheduled implementation and rapid employee adoption with the excellent training and support process (project data)
Industry
Organizations/AssociationsCustomer since
2017Website
www.loteriadeboyaca.gov.coSupporting partner
Quality Software Ltda., Bogotá
Read the full success story here
Reference Report
CAS genesisWorld
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.
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