Reference Lagardere - TR Romania
As one of the two business units in the Lagardère Group, Lagardère Travel Retail is one of the world's leading companies in the operation of retail and catering concepts at travel and transport locations.
The success story at a glance
Requirements and goals
- Facilitate interdepartmental cooperation, especially in the allocation and leasing of commercial space
- Ensure the end-to-end management of leases
- Monitor expenditure and reconcile invoices according to contractual provisions
- Provide support and accountability for accounting periods
- Centralize information and documentation
- Comprehensive analyses of business data
- ERP- and BI integration
Benefits and advantages
- Streamlines the contract process and accelerates approval workflows thanks to automated workflows with dynamic messaging on changes, status, etc.
- Secures our corporate memory, for example, by ensuring the traceability of all data changes or contractual regulations
- Active reporting to account managers in the event of contract deviations thanks to ERP reconciliation with invoiced values
- Central XRM platform seamlessly connects CRM and ERP data, for instance, direct effort recording at the time of invoicing
- Proactive action thanks to detailed reports and evaluations of, for instance, key financial figures for each lease or customer
- Great time savings thanks to centralized, categorized data storage when searching for, retrieving, and archiving documents
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.