Reference Kern Microtechnik GmbH

Kern Microtechnik GmbH has been setting standards in precision engineering for decades and develops and manufactures high-precision CNC machining centers for the global high-tech industry.

The success story at a glance

Requirements and goals

  • Replacement of separately running systems for sales and service
  • Central platform featuring cross-departmental and cross-location information (incl. USA) for effortless interaction
  • Flexible and customizable solution
  • Pure web client can also be accessed without a VPN
  • Target group-specific distributor for marketing campaigns

Benefits and advantages

  • Efficient central knowledge platform strengthens customer communication thanks to immediately accessible and comprehensive information and cross-departmental and cross-location collaboration
  • Improved customer service with rapid insights into processes, tickets and all interactions
  • Transparent and efficient day-to-day operations with individual dashboards as a central knowledge and organizational hub
  • Agile and customizable workflows, e.g. for preparing quotes from sales to service
  • Routine tasks simplified, as checklists and documents are always to hand
  • Steadily growing enthusiasm of employees to try out the system and create new workflows
Read the full success story here Reference Report

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Marcus Bär
Member of the Executive Board
+49 721 9638-188