Reference Karosseriefabrik Biberach GmbH

Karosseriefabrik Biberach GmbH has stood for high-quality products "Made in Biberach/Germany" for more than 150 years. In the field of vehicle and body construction, the company specializes in trailers and bodies as well as cabs and cabins.

The success story at a glance

Requirements and goals

  • Information stored centrally
  • Optimization of sales and replacement of manual sales systems
  • Use in internal sales and field sales
  • Access data from ERP in the CRM system
  • Integration with Sage ERP b7
  • Mobile CRM

Benefits and advantages

  • Reduced workload and increased service quality thanks to immediate availability and central maintenance of relevant data
  • Concise data: Automatic synchronization of address changes in ERP and CRM thanks to ERP integration
  • Efficient cross-departmental teamwork between employees on site and staff in the field through automated workflows and individual views of the day-to-day business (e.g. the possibility to create follow-up tasks)
  • Simple delegation and great transparency in the execution of tasks and phone calls
  • Access to all data on the go thanks to mobile CRM as well as efficient preparation for visits
  • Effective segmentation of client potentials for optimized customer support
Read the full success story here Reference Report

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