Reference Karosseriefabrik Biberach GmbH
Karosseriefabrik Biberach GmbH has stood for high-quality products "Made in Biberach/Germany" for more than 150 years. In the field of vehicle and body construction, the company specializes in trailers and bodies as well as cabs and cabins.
The success story at a glance
Requirements and goals
- Information stored centrally
- Optimization of sales and replacement of manual sales systems
- Use in internal sales and field sales
- Access data from ERP in the CRM system
- Integration with Sage ERP b7
- Mobile CRM
Benefits and advantages
- Reduced workload and increased service quality thanks to immediate availability and central maintenance of relevant data
- Concise data: Automatic synchronization of address changes in ERP and CRM thanks to ERP integration
- Efficient cross-departmental teamwork between employees on site and staff in the field through automated workflows and individual views of the day-to-day business (e.g. the possibility to create follow-up tasks)
- Simple delegation and great transparency in the execution of tasks and phone calls
- Access to all data on the go thanks to mobile CRM as well as efficient preparation for visits
- Effective segmentation of client potentials for optimized customer support
Industry
AutomotiveCustomer since
2012Website
http://www.kfbc.deSupporting partner
Newa Systemhaus GmbH, Ertingen
Read the full success story here
Reference Report
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