Reference JOST Werke AG
JOST Werke AG is a leading global manufacturer and supplier of safety-related components and systems for the commercial vehicle industry. JOST relies on the CRM/XRM solution CAS genesisWorld to ensure a close relationship with its customers.
The CRM is our central market- and information platform. Due to our growth, we need a solution that will gather the knowledge that exists in the individual heads of our colleagues and provide us with a means to make it available comprehensively across the company.
Concetta Raguso-Spoth, CRM Project Manager
The success story at a glance
Requirements and goals
- Enable company growth by securing and digitalizing corporate knowledge
- Implement a user-friendly CRM solution as a central tool for all European locations
- Map internal processes and apply targeted management
- Integration to SAPERP
- Provide reports on market potential and analysis
Benefits and advantages
- Company knowledge is now structured and available to everyone depending on their rights, thanks to a central market and customer information platform which uses a contemporary operating concept
- Location independent access to the digital workspace including ERP data via the smart web client or the mobile app
- Analytical CRM with the help of the Reporting Tool and comprehensive filter options
- Targeted customer communications thanks to structured contact and interaction information which is updated daily
- More potential for managing relationships and customer-oriented service thanks to digitalization and automatic processes
Industry
AutomotiveCustomer since
2017Website
www.jost-world.comSupporting partner
itdesign GmbH, TübingenCAS genesisWorld
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.
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