Reference Infraserv GmbH & Co. Wiesbaden KG
ISW Technik (InfraServ Wiesbaden Technik) is a subsidiary of InfraServ Wiesbaden. As an industrial service provider, it offers high-quality engineering and services. With highly qualified engineers and technicians, solutions are developed for all areas of technical plant and building operation.
The system makes daily work a lot easier, especially with the Web client. CAS SmartDesign® enables users to easily and quickly access important transactions and they can also work while on the move. The change from address and document management to an active support of the sales process was successful.
Karen Geyer, Head of Internal Sales
The success story at a glance
Requirements and goals
- New setup of master data with customerspecific fields during the process of a system update to a new CAS genesisWorld version
- Ensuring the implementation of the EU GDPR
- Digitalising workflows, for example, bid approval, complaint management or visit reports
- Professional event management
- Restructuring of the qualification management and the automatic creation of craftsman licenses
- Realignment of the contract management
Benefits and advantages
- Highest transparency and quick response times as all activities related to the customer can be accessed chronological and topic-related
- Precise sales controlling paired to the sales strategy and qualitative basis for decisionmaking thanks to improved reporting
- Time savings when executing routine work due to process optimization and a high level of automization using the notification and action service
- External access through the use of the Web client and/or mobile apps significantly accelerates offer and release processes
- Digital workflows encourage paperless working
CAS genesisWorld
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.
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