Reference ERBO GmbH
As a reliable family business with more than 40 years of experience in the aluminum, circuit board, plastics industries as well as swarf processing ERBO GmbH offers innovative extraction technology, recommended by customers all over the world.
CAS genesisWorld provides our company with the optimal way of handling all information that is created across the whole product cycle so that we can store, manage and access it whenever we need to. This gives us immediate access to all relevant information at any time and we can ensure that company knowledge is stored sustainably.
Hans-Jörg Boltjes, CEO
The success story at a glance
Requirements and goals
- To create a central hub for whole company
- Bundle all customer activities in one central system
- Cover the whole product cycle
- Make time-consuming searching redundant
Benefits and advantages
- Well-informed anytime and anywhere thanks to the customer dossier and the 360-degree overview of our customers which includes all communications and interactions as well as the product cycles also available via web and app
- Rapid reaction times thanks to customizable dashboards, configured to display workplace specific reports and key information at a glance
- Simplified communications via the telephony integration, document and e-mail templates and automatic filing processes
- Optimized support using the digitally networked, defined ticket workflow
- Increased data quality by using a structured data foundation and consolidation
- Transparent company knowledge which is kept secure using a multistep rights system
Industry
TradeCustomer since
2020Website
www.erbo-gmbh.deSupporting partner
mpl Software GmbH, Stuttgart
Read the full success story here
Reference Report
CAS genesisWorld
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.
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