Reference COSCOM Computer GmbH
The company provides end-to-end planning and implementation of digitalization projects in manufacturing. Its core competencies include ERP integration, CNC tool management, shop floor connectivity, and decades of experience dating back to 1978.
As a software systems provider specializing in machining, we have extensive IT expertise ourselves. Accordingly, our expectations for our CRM system's adaptability were quite high. itdesign addressed our individual requirements as an equal partner. In some areas, we were even able to implement extensions and new features independently.
Knut Mersch, CEO
The success story at a glance
Requirements and goals
- Enables quicker work processes due to a shared database that provides all information at a glance
- Makes cooperation more efficient thanks to a system that connects all steps
- Improves customer management and transparent communication due to a 360-degree view of the customer dossier
- Saves time for sales employees as they see quotes and opportunities clearly and can immediately take action.
- Simplifies reporting and provides clear dashboards for immediate and targeted evaluation
Benefits and advantages
- Create clear structure and organization with simple processes
- Build a central platform for contact management, order processing, products, tickets, and maintenance contracts
- Consolidate all data within one customer dossier for sales, support, and finance
- Next goal: Navigate projects including project billing and time records
- Manage events for online and in-person trainings
- Supersede the obsolete customer service system and replace it with a modern online helpdesk that is integrated in the CRM
Industry
Information TechnologiesCustomer since
2024Website
www.coscom.deSupporting partner
itdesign GmbH, TübingenCAS genesisWorld
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.
Start today with your CRM success story
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