Reference Buchner Gesellschaft m.b.H.
"Happy Bike" is a specially developed bike & e-bike rental concept that stands for worry-free bike rental. The brand "Happy Bike" is now a household name throughout the tourism industry and was able to secure pole position as a top contact in the field of "all about bikes" in Austria and southern Bavaria.
CAS genesisWorld provides first-class support to our service team by enabling us to record and edit our customer orders centrally in the Helpdesk, additionally, the service team can plan and document service visits optimally in the system.
Stefanie Spelsberg-Buchner, Managing Director
The success story at a glance
Requirements and goals
- Replace a number of stand-alone solutions
- Establish a central database
- Provide a ticket system for service requests
- Recording of assembly/service reports
- Allow digital service reports
- Mobile access for service technicians
- Enable operational and resource planning
- Allow the georeferencing of CRM data
- Automatic report creation
Benefits and advantages
- More transparency and managed company knowledge thanks to the centrally stored data, and current information which can be accessed anytime and from anywhere
- Fast-reacting customer care thanks to central, systematic ticket management
- Improved scheduling of service staff thanks to, for example, the georeferencing of orders
- Helps to avoid communication islands and, thus, improve communications in general
- Simplified report creation using relevant data available at the touch of a button, which improves informed decision-making
Industry
ServicesCustomer since
2017Website
http://www.happy-bike.atSupporting partner
Network Concept GmbH, KarlsruheCAS genesisWorld
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.
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