Reference Breitband Ortenau GmbH & Co. KG
Breitband Ortenau GmbH & Co. KG is a municipal company based in Offenburg that was founded by the cities and municipalities of the Ortenau district to drive the comprehensive expansion of modern fiber-optic infrastructure throughout the region. As the central coordinating body, the company plans, manages, and oversees the expansion of broadband infrastructure in close cooperation with local governments, telecommunications providers, and funding agencies. The goal is to build a high-performance, future-proof fiber-optic network that extends into buildings (FTTB) and reliably serves households, businesses, and public institutions.
The success story at a glance
Requirements and goals
- Central data platform
- Interdepartmental information exchange
- Structured customer and supplier files with a full communication history
- Project management
- Flexible and future-proof solution
- Increased transparency in budeget management
Benefits and advantages
- Provides a 360-degree overview of relevant customer data as well as all communication and interaction data, sorted chronologically or as needed
- Improves data quality thanks to central management and supporting KPIs
- Ensures a solid basis for decision-making, with a clear presentation of relevant data sets in dashboards and reports that can be generated quickly.
- Simplifies search processes
- Accelerates internal workflows
- Fosters the efficient interdepartmental organization of all activities
Industry
TelecommunicationsCustomer since
2025Website
www.breitband-ortenau.deSupporting partner
mpl Software GmbH, StuttgartCAS genesisWorld
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.