Win new customers, keep existing customers
Reference b.i.g. netzwerk management GmbH
For two generations, the big. bechtold group services are always new - as an answer to the needs of customers and as an expression of our own claim to continuous improvement. In over 40 years, a unique range of services in engineering services, facility services and security services has emerged.
The success story at a glance
Requirements and goals
- A standard solution for 30 independent associations
- Customer relationship management
- A digital file on each customer containing all project data (addresses, appointments, written correspondence, phone calls, tasks)
- A complete document management system for effective collaboration and communication
- Telephony with caller ID and speed dialing
- Integration into our heterogeneous IT landscape
- An international software solution
Benefits and advantages
- Well-informed employees can provide customers with qualified advice in an instant
- All relevant information on customers and projects is available at the touch of button
- Less time spent on day-to-day tasks, more time spend on what's important
- Team members can work together even more efficiently and effectively
- Seamless communication using handhelds
Industry
ServicesCustomer since
2006Website
www.big-gruppe.comSupporting partner
CAS Software AG, KarlsruheCAS genesisWorld
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.
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