CAS CRM solution in use at Salubris
Salubris S.A. Iasi
Salubris Iasi is the operator of the public sanitation service of the municipality of Iasi, with approximately 700 employees. The company provides waste collection and transport, separate collection and recovery of recyclables, street cleaning, snow removal, and insect control, disinfection and rodent control services. In the first half of 2025, the company had approximately 82,600 contracts, covering more than 210,000 people from homeowners’ associations and individual households, plus more than 20,000 businesses and institutions.
The success story at a glance
Requirements and goals
- Uniform handling of complaints
- Centralized information and documents
- Clear responsibilities
- Structured internal approvals
- Tracking of response deadlines
Benefits and advantages
- Transparency of activity. The complaint history shows the actions taken and the contribution of the people involved, making responsibilities in customer relations clearer
- Documents that are easier to find. Teams consult the information and documents within the context of the same complaint, without having to reconstruct the case history separately
- Better-coordinated collaboration. The people involved receive information about complaints in progress and how they evolve, so that each team knows the status of the case it contributes to
- Reporting accessible to management. The reports show the status of complaints and the activities carried out. Management can more easily obtain the information needed to monitor and assess the effort of the departments
CAS genesisWorld
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.