Reference Alfred Trepka GmbH
Trepka is a family-owned construction company grown over four generations. They are a pioneer in precast concrete components based in Ober-Grafendorf, Lower Austria. With SALDO EDV-Beratung GmbH in nearby St. Pölten, the com-pany found the ideal partner to implement the CRM project, including the integration of its existing ERP systems, Auer and Betsy.
The automation of routine tasks in customer and sales management leads to more efficient processes and time saved. In addition, analyses at the touch of a button enable an even better understanding of customers and therefore faster optimiza-tion of our products and services.
The success story at a glance
Requirements and goals
- Improve the degree of digitalization
- Digitalize customer data management, sales management, customer loyalty and customer services, as well as the corresponding work processes
- Interfaces between all necessary areas need to secure efficient work processes
- Create consistent processes
- Central knowledge basis for employees
Benefits and advantages
- Provides a digital and transparent knowledge base
- Creates a transparent, 360-degree view with the central and always-up-to-date customer dossier
- Saves costs and resources by automating routine tasks
- Valuably extends expertise
- Creates a better understanding of customer needs and increases customer loyalty
Industry
Building/ConstructionsCustomer since
2023Website
www.trepka.atSupporting partner
SALDO EDV-Beratung GmbH, St. PöltenCAS genesisWorld
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.