The traditional Swiss company Planzer Transport AG, family-owned since 1936, offers comprehensive logistics solutions in transport, warehousing, and e-commerce. With around 68 locations in Switzerland and additional international branches, the company ensures a powerful, connected infrastructure.
To centralize customer data and processes, Planzer chose CAS genesisWorld. “We didn’t want a system that changes us, but one that fits us – and integrates seamlessly into our existing software landscape. That’s exactly what we found with CAS genesisWorld,” says Alexandros Agoras, Product Owner CRM at Planzer.
With the CRM solution, employees now consolidate all relevant customer information in one place. From lead management and structured contact reports to customized employee dashboards, CAS genesisWorld digitizes a wide range of processes, increases efficiency, and helps Planzer manage customer relationships in a targeted and sustainable way.
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