Reference hitcom GmbH
hitcom digitally advances municipal administrations and energy suppliers. The agency designs a modern and user-friendly digital presence for its clients. Their innovative disgovery software is used to create user-friendly websites and intranets that simplify the exchange between administration and citizens. Over 200 customers and more than 2.8 million people already benefit from the solutions. Thanks to interfaces to Service-BW, BayernPortal, and leading form providers and expertise in artificial intelligence, a smooth integration of digital citizen services is made possible – for maximum efficiency and proximity to citizens.
We have high expectations of our CRM solution. CAS genesisWorld meets our expectations flexibly and makes our daily business more efficient and transparent.
Steffen Hemberger, CEO
The success story at a glance
Requirements and goals
- Optimize digital customer management on a central platform
- Manage addresses and appointments
- Illustrate the sales process from opportunity to project, followed by customer support after project completion
- Transparently complete customer projects, including invoicing
- Replace Excel as the basis for invoicing
Benefits and advantages
- Standardizes the database thanks to central maintenance incl. automated duplicate check
- Simplifies the sales process by converting the "opportunity" object, including all available information, into one project
- Automates the processing of customer inquiries as tasks with follow-up scheduling, delegation to the appropriate contact person, and creation of an overall dossier containing all contact and interaction details as well as the basis for invoicing
- Creates quotations with just a few clicks using the Easy Invoice module
- Creates X-Rechnung electronic invoices directly in the CRM
- Provides a quick overview of overdue invoices thanks to versatile reporting
Industry
Information TechnologiesCustomer since
2009Website
www.hitcom.deSupporting partner
itdesign GmbH, TübingenCAS genesisWorld
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.
Start today with your CRM success story
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