Reference G. Lufft Mess- und Regeltechnik GmbH
For 135 years, G. Lufft Mess- und Regeltechnik GmbH, based in Fellbach, Germany, has been developing and producing professional components and systems for climate and environmental measurement technology.
The areas of application for CAS genesisWorld in our company have been continually expanding. We used CAS genesisWorld right from the start to manage our repairs procedure. Over the years, these areas have expanded to include: project management, diverse analyses and our service procedure.
Karin Rümler, Head of IT
The success story at a glance
Requirements and goals
- Manage interdepartmental tasks and appointments
- Model opportunities and project management
- Support the repairs and servicing process
- Electronic document management system and management of customer data
- Should be easy to operate and enable easy report creation
- Integrate with the existing ERP system
Benefits and advantages
- Benefits and Advantages
- Helped to increase transparency in customer service and enabled faster reaction times as all relevant information such as: queries, quotes, contracts, correspondence and so on, is all available at the click of a button in the customer dossier
- Has eased the burden of standard procedures thanks to clearer and part-automated workflows
- Serves as a solid basis for decision-making with the help of diverse data analysis functions
- Seamless transfer of ERP data, no double data storage
- Widely accepted by our colleagues
CAS genesisWorld
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.
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