Reference Cypers NV
Thanks to the many years of cooperation with suppliers and thorough material and product knowledge, Cypers NV can answer all questions about sheet materials. Thanks to their advice, choosing the right sheet for your application becomes child's play. Cypers offers the perfect solution for all possible interiors and furniture, fully tailored to their customers wishes and expectations.
CAS genesisWorld provides a 10%-15% increase in turnover. Thanks to an extensive insight into the entire customer communication, we are able to react faster and provide better customer service. So we are getting closer and closer to greater customer loyalty.
Kris Rens, CEO Cypers
The success story at a glance
Requirements and goals
- Easy and flexible system for tailor-made adjustments such as layout or data
- Achieve greater customer satisfaction and loyalty
- Project management
- Software that runs on every device
- Complete digital customer dossier
- Sales module with geo-localization
Benefits and advantages
- Raise competence and service quality significantly thanks to the digital customer dossier that shows all relevant data at a glance
- Faster customer feedback and better complaint management: Corporate knowledge is available to all employees and is further developed
- Intelligent groupware functions ensure the smooth cooperation of all employees and leads to an increase in turnover of 10-15%
- Professional handling of the complete project management: from acquisition, appointments to deals and reporting functions
- Optimal teamwork between sales force and back office concerning the entire sales process from the first contact, individual advice, the quote phase and After Sales Service
Industry
Industry/ManufacturingCustomer since
2015Website
www.cypers.beSupporting partner
Infomat nv, WilrijkCAS genesisWorld
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.
Start today with your CRM success story
We are happy to assist and support you
Our CRM experts will provide you with help and advice by phone or e-mail. Further, our Info Center contains handy tips and detailed information on current CRM topics.