Reference ELSPRO Elektrotechnik GmbH & Co.KG
Since 1986 ELSPRO Elektrotechnik GmbH & Co. KG stands for quality and service in power and light. They supply industry and service providers with innovative products and a comprehensive range of electrotechnical safety products.
We strive to offer our customers the best solution, to continuously work on further developments and to never give up too early. A CRM solution like CAS genesisWorld helps us to steadily optimize the transparency needed for best customer services.
Dietmar Beck, Sales Manager
The success story at a glance
Requirements and goals
- Address consolidation from several data islands
- Evaluations, e.g. number of visits
- Activity planning with follow-up activities and appointment planning including routing
- Recording and filing of visit reports
- Representation of quote requests from the field staff to the office staff
- Replacement Infor CRM
Benefits and advantages
- Increased employee satisfaction through simple operation and higher transparency
- Always well informed while on the move thanks to mobile access to all important information for sales
- Transparent calendar view with appointment planning including the current sales figures
- Creating reports at the push of a button, e.g. strategical customer evaluation in the goods group segment
- Simple display of top scorer orders
- Quick response times thanks to an improved communications interface and automated processes in customer management
CAS genesisWorld
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.
Start today with your CRM success story
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