Strengthen our customer relationship on the long term
Reference IGP Powderful Solutions AG
IGP is a leading powder coating producer based in Kirchberg near Wil, Switzerland. IGP can boast a global presence and has some 600 employees. In 2021, the company generated sales of around 150 million Swiss francs and produced 15'300 tonnes of powder coating. IGP is fully family owned and one of the most sustainable and innovative enterprises in the powder coating industry.
With CAS genesisWorld we now have a system that enables us to sustainably strengthen our customer relationship on the long term. To put it simply, this solution meets all our requirements.
Marc Züllig, managing director of IGP Powderful Solutions AG
The success story at a glance
Requirements and goals
- Automation of numerous interdepartmental processes
- Effectively reduce employee workloads
- Replacement of Excel spreadsheets and paper-based forms
- Support daily dialog with the customer
- Transparency and instantly accessible information
Benefits and advantages
- All information from all departments is now stored in a central database
- Automation of workflows for complaints, product sampling, creating price lists, etc.
- Make a call directly from the software
- The mail-merge feature makes communicating with customers and leads that much easier
- Used by management and in all company departments, such as sales, marketing, research and development, purchasing, and production
- Automated, transparent company processes
- Save time
Industry
Paint/Varnish IndustryCustomer since
2006Website
http://www.igp-powder.com/Supporting partner
Artwin AG, LenzburgCAS genesisWorld
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.
Start today with your CRM success story
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