Reference Erwin Renz
The highest quality standards, modern design and constant innovation - this product philosophy, combined with a high level of service, has earned Erwin Renz Metallwarenfabrik GmbH & Co KG its leading position in the German and European letter and parcel box industry: Renz products clearly stand out from the market in terms of functionality, manufacturing quality and design. In addition to classic letterbox systems, intelligent letterbox and parcel box systems as well as digitally controlled "Click & Collect" systems or intralogistics systems set new standards in the housing industry, retail and corporate logistics.
Using CAS genesisWorld we can really keep an eye on our customers, as well as detect opportunities much quicker than before and react rapidly to customer enquiries.
Ralf Benzler, Head of Sales
The success story at a glance
Requirements and goals
- Centralized, uniform system for all sites
- Flexible, well-established CRM solution
- Range of diverse interfaces and integrations
- Ergonomic and intuitive usability
- Managed sales processes
- Support for customer service and improved complaints management
- Marketing and campaign management
Benefits and advantages
- Holistic, cross-departmental operation
- Enormous improvements in work efficiency, particularly with routine duties
- 360° all-round view of customers and building projects
- Increased transparency and competent approach to customers
- Quick overview of sales opportunities
- Agile and rapid response to customer enquiries
- Targeted approach to customers and prospects through efficient campaign management
- Improved communications with suppliers, traders and other stakeholders
- Clear graphical mapping of project relationships
- A scaleable CRM solution
Industry
Industry/ManufacturingCustomer since
2010Website
www.briefkasten.deSupporting partner
mpl Software GmbH, StuttgartCAS genesisWorld
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.
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