Reference Hohner Maschinenbau GmbH
For over 85 years, Hohner has stood for mechanical engineering, and for 60 years now for concentrating on components and systems for print finishing in the wire stitching sector. With this philosophy of concentrating on one field of technology, Hohner has developed into the world brand for narrow stitching heads, wire stitching machines and saddle stitchers in the short and medium run range.
CAS Engineering has resulted in significantly improved transparency for our field service and we now have a comprehensive view of customers, salespersons and branch offices.
Uwe Buhmann, Regional Sales Manager
The success story at a glance
Requirements and goals
- Sales processing using uniform product administration and statistical data
- Eliminate standalone support solution
- Service handling using machine files and ticket administration
- Mobile access
- Replacement for infor CRM winpeak (incl. data transfer)
- Integration with infor ERP COM and DMS d3
- Simple configuration options
- Integration Microsoft Outlook®
Benefits and advantages
- Address consolidation from multiple data islands to create a central database
- Consistent administration and overview of sales activities
- Improved control and support for the salesperson network
- Complete customer and offer data
- Transparency of the sales process
- One-time data maintenance
- Centralized knowledge database
CAS Engineering
The Best CRM Solution for Engineers
Engineers share some common qualities with project management and customer consulting, namely, efficiency and precision. Impress your customers with your engineering office: manage contacts professionally, bill processes and streamline your project management. With CAS Engineering at your center, your engineers provide efficient customer services by working seamlessly with their customers – completely satisfying their customer needs.
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