Successful coordination of customer service calls
Reference Hunkeler Deutschland GmbH
For over 100 years, Hunkeler has stood for innovative solutions in the printing industry. In this long time, their claim has transformed into a promise: Those who place their trust in Hunkeler get “Excellence in Paper Processing”.
The success story at a glance
Requirements and goals
- Capture and clearly structure projects digitally
- Phase out Excel lists for project management
- Capture all customer requests transparently, no matter how complex
- Improve customer information for sales support teams
- Harmonize the sales process
- Enable knowledge sharing
- Provide a consistent company-wide approach to following up on opportunities
Benefits and advantages
- Ensures clear communications between the parent and subsidiary companies
- Enables knowledge sharing for complex projects
- Maintains a harmonized sales process
- Provides continuous customer care, from first contact to opportunity and after sales service and support
- Supports seamless communications with the sales support team
- Enables module based evaluations according to product group
- Gives employees quick access to information
- Facilitates opportunity views
- Has a built in early warning system for sales in the Sales pro module
- Carries a product database with an overview of both your own products and those of competitors
CAS genesisWorld
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.
Start today with your CRM success story
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