Reference Uretek Deutschland GmbH
Uretek Deutschland GmbH is an expert in ground reinforcement and concrete floor elevation in the commercial, public and private sectors. The innovative injection method with expansion resins remediates settlement damage and increases the load-bearing capacity of foundations and concrete floors.
Using CAS genesisWorld our communications improved significantly thanks to the comprehensive digital documentation process. Covering for sick leave and holidays is also much easier as our sales team has immediate access to any relevant data records.
Jürgen Lucas, Technical Service
The success story at a glance
Requirements and goals
- Management of customer data, addresses and documents, as well as the ability to assign addresses sensibly with a rights system
- Sales including project management
- Comprehensive address management, mails, calculations, calendars, phone calls and project documentation as well as complete digital project dossiers
- Telephony system via Windows TAPI, phone call lists, e-mail client, roles and rights system, SQL database for projects, internal processes as well as appointments including holiday
- Individually customizable
Benefits and advantages
- Faster, clearer communications and holiday cover thanks to structured documentation and access for all employees
- Time saved with routine administrative tasks thanks to central data storage and automatic processes - no duplicates, no double-handling, individual views of relevant information
- Clear, transparent documentation which everyone can view, thus enabling easy cover when team members are sick or on holiday
- Optimal support also for field staff thanks to the Web client and apps
CAS genesisWorld
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.
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