Reference TROTEC GmbH & Co. KG
The TROTEC GmbH & Co. KG manufactures and distributes various devices, such as tools, air purification and dehumidification devices and electric heaters.
CAS genesisWorld enables us to make our work processes considerably more transparent and efficient and to significantly improve customer support, this is possible thanks to the many different ways of integrating all manner of customer information.
Jürgen Klein, Head of CRM
The success story at a glance
Requirements and goals
- Transparent key performance indicators
- Address consolidation
- Address transparency and attributes
- Central access to linked data
- Contact management, ticket system, calendar, task-, project- and documentation management as well as communication all in one software solution
Benefits and advantages
- Optimized focus on individual customer wishes thanks to the 360 degree view of customer data and open projects
- Provided a clear increase in the quality of contact data
- Increased transparency of processes and projects makes interdepartmental cooperation easier
- Centralized knowledge available to all takes the pressure off our employees when searching for information
- Structured filing and document templates saves time
- Smart and improved analyses of key performance indicators improve corporate management
Industry
Industry/ManufacturingWebsite
www.trotec.deSupporting partner
Network Concept GmbH, KarlsruheCAS genesisWorld
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.
Start today with your CRM success story
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