Reference Topstar GmbH
Topstar is one of the most modern manufacturing companies for appealing office chairs, executive chairs, visitor chairs, children's chairs and alternative seating solutions for all areas.
Implementing CAS genesisWorld in-house has helped us to become properly networked. The sales team uses tablet-PCs when on the road which means they always have access to all relevant information.
Markus Mertel, IT Manager
The success story at a glance
Requirements and goals
- Provide tablet-PCs for field staff enabling them to access data while mobile
- Enable address management, task management, visitor reports, reports
- Ensure the seamless flow of digital information between front and back office teams
- Provide support for the whole sales process
- Integrate smoothly into the existing system landscape
Benefits and advantages
- Ensures structured, central data storage
- Interdepartmental communication is much more effective
- Eases the burden of routine and administrative duties on the back-office team
- Provides quick access to all the latest analyses, statistics and forecasts while mobile
- Ensures a transparent sales process as well as preventing any business opportunities from slipping through the net and automatizes workflows
- Generally helps to ease the workload on both the front and back-office teams
- Ensures that all relevant data are always available resulting in an improved and faster customer service
- Increased employee satisfaction
Industry
FurnitureCustomer since
2013Website
www.topstar.deSupporting partner
SMC IT AG, AugsburgCAS genesisWorld
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.
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