Reference orochemie GmbH & Co. KG
orochemie is a manufacturer and leading specialist supplier of disinfection, cleaning, hand hygiene and skin protection. Their hygiene system provides optimal protection for customers, patients, residents, beneficiaries and staff against infections, contamination, skin problems and contamination.
As a result of implementing CAS genesisWorld in our Private Cloud (Citrix environment), our field staff were able to streamline all of their work, regardless of their location, through the CRM software.
Wolfgang Zehner, Head of IT / Head of Photo chemicals
The success story at a glance
Requirements and goals
- To map all the sale processes
- Access all data on the move
- Improve teamwork between front and back office teams
- Sales controlling
- Follow-up and monitoring of quotes
- Analysis and monitoring of sales and marketing campaigns
- Integrate with the Infor Blending ERP System
Benefits and advantages
- Front and back office staff all have access to the same current information
- Better anticipate customer requirements
- Effective support of new customer acquisition and existing customer care
- Save time through standardized processes
- Higher customer satisfaction through an individual approach
- Individual customization and evaluation options
- Increased employee satisfaction
Industry
ChemistryCustomer since
2012Website
www.orochemie.deSupporting partner
mpl Software GmbH, StuttgartCAS genesisWorld
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.
Start today with your CRM success story
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