Reference Louverdrape
What once started with the production of school furniture, grew into a leading expertise for window blinds at Louverdrape. The Lecluyse family now has more than 60 years of experience and today the third generation is at the helm of the family business.
More than 35 enthusiastic colleagues strive every day for top quality in every area, from production to customer service. The result is window blinds that combine impeccable quality with functionality and aesthetics.
The biggest asset is that you can construct the package yourself according to your own needs and wishes. The system is fed by our employees and grows with the company. We are still exploring the boundaries of CAS genesisWorld.
Inge Beuselinck, Head of commercial office staff
The success story at a glance
Requirements and goals
- System for storing customer information in a structured and transparant manner
- Well-informed back office
- Follow up sales opportunities
- Better customer service
- Central database
- Streamlining of commercial business processing
- A flexible CRM solution that can grow
Benefits and advantages
- Efficient monitoring of customer history: storing useful (technical) information, documents, newsletters and every transaction
- Better follow-up of commercial leads, tasks, offers and complaints due to automated and transparent processes
- Flexible adaptation of the system to the company’s needs
- Streamlined internal communication process
- Increased customer satisfaction due to competent and rapid customer care thanks to centralized data and consistent access to customer dossiers from every workstation, even with mobile application on the road for account manager
CAS genesisWorld
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.
Start today with your CRM success story
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