Reference KTG Karlsruhe Tourism

Whether for business or leisure – the KTG team is your expert contact, offering all tourism services from arrival to departure. This involves working closely with local hotels, transfer companies, cultural institutions, other divisions of the trade fair and congress company, and a wide range of local service providers.

The success story at a glance

Requirements and goals

  • Manage all contacts centrally in one place, with categories, social media profiles, and permitted contact methods (GDPR-compliant)
  • Newsletter tool with GDPR-compliant distribution lists
  • Central information hub for tour guides, hotels, restaurants, and venues
  • Manage events with invitations, online registration, and attendee management
  • Manage inventory and stock for products, brochures, and merchandising items,
  • IT hardware
  • Integrate into the existing system landscape
  • In the future, create dashboards that show the most important information at a glance

Benefits and advantages

  • Faster and smoother processes
  • Provides transparency on partners, e.g. tour guides (qualifications, languages, certifications, number of bookings, …), hotels (category, capacities, …), event venues, and more
  • Offers full contact history
  • Enables mobile work and a smart access concept

Industry

Public Administration

Customer since

2022

Website

http://www.karlsruhe-tourismus.de

Supporting partner

CAS Software AG, Karlsruhe
Read the full success story here Reference Report

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