Reference HygroMatik GmbH
HygroMatik has been developing, producing and distributing energy-efficient and flexible solutions for air humidification in many application areas for 50 years, which are characterized by special sustainability in terms of maintenance, quality and durability.
The success story at a glance
Requirements and goals
- Provide a central PIM solution with workflow definition
- Manage opportunities and customer projects
- E-mail newsletter
- Enable a telephony integration
- Returns processing
- Initiate maintenance services
- Aid in the steering of expert knowledge and quality management tasks
- Provide technical hotline support
Benefits and advantages
- Enables seamless, cross-functional cooperation with customer focus
- Provides effective support to the sales and customer service teams
- Allows intelligent call recognition and access to customer data
- The Form and Database designer enables a simple extension of data capture features
- Establishes rules and workflows for increasing data quality
Industry
EngineeringCustomer since
2003Website
www.hygromatik.deSupporting partner
gid Gesellschaft für innovative , NorderstedtCAS genesisWorld
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.
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