Reference ESCAT GmbH
With international technology, extensive experience and Austrian expertise, ESCAT optimizes individual customer requirements in the field of digital and analogue document processing as an owner-managed company.
Consequently, our business processes have been optimized and made more efficient. Additionally, the integration of various modules, which have helped to automate sales and marketing enable us to provide better customer care and address our customer needs in a more targeted fashion.
Rudolf W. Eschlböck, Managing Director
The success story at a glance
Requirements and goals
- Modelling of sales, marketing and services
- Contact management: Where do the contacts come from?
- Modelling of current projects
- Service: Overview of complaints and tickets
- Website visitors in the CRM system
- Newsletter via CleverReach + connection
- Filtering options
Benefits and advantages
- Optimal usage conditions and interdisciplinary work for various application areas, such as sales, marketing and service thanks to high system adaptability
- Transparency and a 360-degree view of all customer processes thanks to the digital customer dossier
- Facilitates professional marketing through targeted selection criteria/filters
- Automations aid efficient work
- Allows for a connection to the professional newlsetter tool, CleverReach, and thus ensures optimal interplay with CAS genesisWorld
- Provides tracking of visitors to the company website thanks to the WiredMinds interface
Industry
Information TechnologiesCustomer since
2021Website
www.escat.atSupporting partner
Saldo EDV-Beratung Gesellschaft mbH, St. PöltenCAS genesisWorld
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.
Start today with your CRM success story
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