Reference BOLTZE Gruppe GmbH
BOLTZE Gruppe GmbH are experts and wholesalers for home accessories and gift products, across Europe and worldwide. Ever since 1964, they have been supplying retailers in Germany and abroad with their gift ideas and modern design living accessories.
Since we deployed CAS genesisWorld both our front- and back office teams have an identical and complete overview of every customer and the current status of our business relationship with them.
Michael Winterhalter, Head of IT
The success story at a glance
Requirements and goals
- Central customer dossier
- Intercompany appointment scheduling
- Visit planning front-/back office
- Visit reports, mobile interface via smartphones and tablets
- Should be flexible and user friendly
- Integrated with Vacos ERP and MS Exchange
- Digital processes for both the front- and back office teams
Benefits and advantages
- Increased transparency in the daily sales routine through common working platforms and the ready availability of key information
- Documents can be embedded with ease into the customer dossier thanks to central document management with multilevel access rights and smart document searching
- Enables the control and management of regularly scheduled events and trade fairs, from the invitation through organization and follow-up
- The effort involved in the coordination of both the front- and back office teams has been significantly reduced, thanks to automatic processes running in the background
- Customer service has been markedly improved and the reaction times for customer requests has been reduced
Industry
TradeCustomer since
2016Website
https://www.boltze.com/Supporting partner
crm consults GmbH, WettenbergCAS genesisWorld
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.
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