Reference BOLTZE Gruppe GmbH

BOLTZE Gruppe GmbH are experts and wholesalers for home accessories and gift products, across Europe and worldwide. Ever since 1964, they have been supplying retailers in Germany and abroad with their gift ideas and modern design living accessories.

The success story at a glance

Requirements and goals

  • Central customer dossier
  • Intercompany appointment scheduling
  • Visit planning front-/back office
  • Visit reports, mobile interface via smartphones and tablets
  • Should be flexible and user friendly
  • Integrated with Vacos ERP and MS Exchange
  • Digital processes for both the front- and back office teams

Benefits and advantages

  • Increased transparency in the daily sales routine through common working platforms and the ready availability of key information
  • Documents can be embedded with ease into the customer dossier thanks to central document management with multilevel access rights and smart document searching
  • Enables the control and management of regularly scheduled events and trade fairs, from the invitation through organization and follow-up
  • The effort involved in the coordination of both the front- and back office teams has been significantly reduced, thanks to automatic processes running in the background
  • Customer service has been markedly improved and the reaction times for customer requests has been reduced

Industry

Trade

Customer since

2016

Website

https://www.boltze.com/

Supporting partner

crm consults GmbH, Wettenberg
Read the full success story here Reference Report

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Marcus Bär
Member of the Executive Board
+49 721 9638-188
crm@cas.de