Reference Baumer Inspection GmbH
Baumer Inspection has specialized in maximum precision in the inspection and quality assurance of surfaces for over 35 years. The internationally active company designs and implements innovative optical inspection systems for process control and defect detection in demanding production environments. The scanners from Baumer Inspection inspect furniture panels, decorative papers, foils, floorboards and surfaces or edges of furniture parts worldwide. On an international level, customers benefit from a broad portfolio of standard products as well as 24/7 comprehensive advice and reliable service.
The introduction of CAS genesisWorld has enabled a uniform database and cross-departmental transparency and has optimized our processes step-by-step.
Jessica Rominger, Project Manager CRM
The success story at a glance
Requirements and goals
- Improve customer-related communication and process optimization
- Enhance cross-team transparency & data availability thanks to a standardized database
- Provide mobile access to all relevant information
- Enable cross-departmental use from sales to service
- Replace legacy systems and transfer data from the previous systems (order management, ticket system, Outlook and Excel).
- Connect to the "Abas" ERP system
Benefits and advantages
- Central platform with a 360-degree view of relevant customer data (incl. ERP) as well as all communication and interaction data
- Ensures high data quality and secure company knowledge thanks to centralized maintenance
- Provides a sound basis for decision-making with daily updated evaluations
- Intuitive operation, easy customization, individual, work-specific dashboards
- Improved internal communication through consistent use in task management
- Provides mobile access for everyone in the field
Industry
Industry/ManufacturingCustomer since
2022Website
http://www.baumerinspection.comSupporting partner
mpl Software GmbH Zentrale, StuttgartCAS genesisWorld
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.
Start today with your CRM success story
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