Reference Sanofi-Aventis Chile
Sanofi is a leading company in the pharmaceutical industry in Europe and Latin America, and an active member of the CIF in Chile.
Thanks to CAS genesisWorld we can see the level of customer service and where any problems may lie. Being able to access the right information quickly, means we can move to a decision with confidence. This builds trust and improves customer relationships.
Gonzalo Larrain, Information Solutions Manager
The success story at a glance
Requirements and goals
- Professionale customer support and service management
- Categorization of customers
- Management of requests with various priorities
- Telephony integration for inbound case registration
- Management of service contracts
- Create service orders and invoices
- Documentation of each ticket
- Software that is easy to manage and maintain
- Flexible solutions that grow with company requirements
- Cost-effective and user-friendly software
Benefits and advantages
- Improved customer relationships depending on the level of customer service
- Clear and valid inbound channels for requests and inquiries
- One central database with quick access to extensive customer information
- A simple and quick way of informing customers of their best and nearest retailer
- Lowering the rate of complaints and failures
- Level of compliance of SLA's close to 100%
- Improved image within the company group and a rolemodel for future CRM projects
Industry
HealthcareCustomer since
2011Website
www.sanofi.clSupporting partner
Soluciones Comerciales y de Negocios Dynax Ltda., Providencia-Santiago de ChileCAS genesisWorld
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.
Start today with your CRM success story
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