Reference Güth & Wolf GmbH
Today, Güth & Wolf is one of the most modern belt and strap weaving mills in Europe. The company's products are manufactured for various industries, including the automotive sector, home textiles, public authorities, and the military. Customer satisfaction is the ultimate benchmark for evaluating product quality in the family business.
By connecting customer data with an ERP system using CAS genesisWorld, we can provide our employees in the back office and our sales force with a powerful tool for their daily routines.
Sebastian Wistuba, Head of Sales Support
The success story at a glance
Requirements and goals
- Amalgamate all customer relevant data to one central location
- Lotus Notes integration
- Campaign support
Benefits and advantages
- Efficient processes and cross-department project management thanks to intelligent digital assistants and custom views
- Optimize customer service with seamless customer dossiers that comprise all contact and interaction data, including ERP data
- More transparency and security for company knowledge with one central storage location
- Strengthened consulting and sales profiles
- with digital customer surveys and target-group-specific analyses
- Ease the burden of time-intensive organizational tasks, for example, by providing appointment management and smart search functions
- Improve the management of complex projects by integrating the expertise of the entire company
- Extensive analysis functions, including reports on relevant data records
Industry
Industry/ManufacturingCustomer since
2019Website
www.gueth-wolf.deSupporting partner
bpi solutions GmbH & Co. KG, BielefeldCAS genesisWorld
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.
Start today with your CRM success story
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