Reference SEH Computertechnik GmbH
SEH specializes in the manufacture of high-quality network solutions. Thanks to many years of experience with printing and networks, the company has extensive knowledge and deep expertise in providing solutions for all professional environments. The network specialist develops and manufactures all products at its headquarters in Germany. Worldwide sales of the solutions are organized via subsidiaries in the UK and the USA, as well as via a global network of partners, distributors and dealers.
The CRM solution CAS genesisWorld covers all our requirements. Managing resources, recording time and costs as well as the invoicing of project efforts.
Joachim Sturmhoefel, Managing Director
The success story at a glance
Requirements and goals
- Process optimization in sales
- Support of support processes
- Deployment across back- and front office
- Cross-departmental processes
- Mobile data management on all platforms
- Connection to enterprise resource planning
- Integration of telephone system
Benefits and advantages
- Ensures leaner processes in the company thanks to central data storage including access to ERP data and automated processes
- Allows for greater transparency and clear specifications that can be viewed by everyone and help facilitate project accounting
- Provides for smooth cooperation between front- and back office staff with immediate data exchange
- Reduces field service efforts through faster digital processing
- Ensures that qualified customer data is always up to date for both individual and targeted customer approaches and better service with faster response times
- Provides ticket system support for the rapid processing of support requests
- Increases customer and employee satisfaction
Industry
Information TechnologiesCustomer since
2016Website
www.seh.deSupporting partner
bpi solutions GmbH & Co. KG, BielefeldCAS genesisWorld
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.
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