Reference Freewings snc
Freewings began its business with the sale of Fastweb's Fiber Optic broadband connectivity services. Subsequently, for the coordination between Fastweb activations and its customers, Freewings inserts the sale, maintenance and assistance of traditional and IP technology telephony systems. Freewings provides technical-IT consultancy and cost analysis appropriate to the characteristics and real needs of the customer.
With CAS genesisWorld we found a CRM solution to manage the large amount of customer information. It plays a vital role in supporting our bidding processes in every place where we meet customers. This product is rapidly implemented and can be tailored on every business process.
Mauro Coletta, Head of Sales and Owner
The success story at a glance
Requirements and goals
- Centralized address management
- Customer dossier: displays archived e-mails, appointments, documents or opportunities
- Classification of customers according contracts
- Support for telemarketing
- Mobile access on Android App and browser that support HTML5 (Mozilla, Chrome, MS Explorer...)
- Automation: Monthly Data import of Fastweb contact lists
- Generating Sales reports
Benefits and advantages
- All results and customer information of about 5000 clients is centrally stored and can be accessed at the push of a button
- Flexible core solution that can be tailored to support the business processes
- Efficient contact management: Display the contacts on a map and plan the route
- Mobile access to all relevant information
- Optimized view providing a quick indicator of current status and key customer details
- Publication of shared calendars with Google
CAS genesisWorld
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.
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