Reference CARAT
The CARAT company history began in 1989, when kitchen design on the computer was still in its infancy. The demands on professional design have grown steadily since then, and with them the quality and range of CARAT products.
The success story at a glance
Requirements and goals
- Transparent and international cooperation in internal sales support and field sales
- Central support tool, including interface to specialist support systems (e.g. JIRA)
- Evaluation reports at the click of a button
- Data import from the legacy system
- Integration of in-house systems into the CRM solution
Benefits and advantages
- Greater process transparency with automated workflows and central data storage
- Simplified cross-team communication with smart groupware functions
- Better service thanks to 360-degree view of customers and prospects
- Mobile CRM effectively supports field sales in accessing customer information and delegating activities
- Digital lead registering at trade fairs enables efficient lead processing and evaluation
- Consistent tracking of every sales opportunity thanks to uniform recording, automated processing and continuously available evaluation reports
Industry
Information TechnologiesWebsite
www.carat.deSupporting partner
Network Concept GmbH, Lich
Read the full success story here
Reference Report
CAS genesisWorld
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.
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