Reference Aumüller Aumatic GmbH
Aumüller Aumatic GmbH stands for state-of-the-art window automation. As specialists in smoke and heat ventilation systems their top priority is fire safety. Their products can be used variably, enabling customers to ensure fire safety while also increasing their energy efficiency via controlled natural ventilation. After implementing the CRM solution CAS genesisWorld, Aumüller is taking customer communication to the next level.
After the relaunch, the CRM solution CAS genesisWorld seems like a new software solution with many new features which inspire our colleagues in sales.
Kevin Klaschka, Leiter IT First Level and CRM-Manager
The success story at a glance
Requirements and goals
- Facilitate the work of employees
- Maintain close customer ties and simplify communication
- All data in one program: adhoc response to customer requests
- Optimized interfaces to ERP and DMS
- Ensure the acceptance of the CRM solution by employees
- Provide mobile use
Benefits and advantages
- Improved information flow in the company via information bundling on one platform and through the synchronization of customer data
- Intelligent enterprise memory with automated reports and metrics widgets
- Continuous efficiency gain and reduced organizational effort thanks to easy follow-up and adaptation of project processes
- Personal and appreciative relationship thanks to professional issue tracking and transparent helpdesk applications for all service issues
- Ease of use, appealing interface, individual apps
Industry
Industry/ManufacturingCustomer since
2012Website
www.aumueller-gmbh.deSupporting partner
aptus IT GmbH, BacknangCAS genesisWorld
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.
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