Reference Pia AUTOMATION
PIA Automation Amberg is located in the „Automation Valley“ of Northern Bavaria and is counted as one of the pioneers in assembly automation. PIA's rotary indexing, and linear transfer systems, as well as customized solutions are offering the most advanced technology and highest manufacturing quality. They are setting the industry standard in mass production of small and very small components, while equally well suited for larger components. With „meditec®“ PIA developed a new machine series particularly suitable for the medical and pharmaceutical industry. PIA Amberg is one of the cornerstones of the PIA group and leads in the areas of consumer goods, automotive micro components and healthcare.
A well-functioning CRM system is essential for global businesses. With CAS Engineering, we have successfully implemented a centralized platform at all our locations worldwide.
Christopher Weiß, Key Account Manager
The success story at a glance
Requirements and goals
- Archive all sales-related documents with links to companies, contacts and projects
- Record and qualify inquiries
- Optimize internal processes
- Link all locations to a central database with location-specific access rights
- Multilingualism
- Reporting on all inquiries and the sales pipeline
Benefits and advantages
- Transparency and always up-to-date database with a common data resource and use of the same solution in multiple languages for all locations in Europe, Asia and North America
- Overview of sales status with a 360-degree view of all communications and interactions
- Improved customer service including when mobile, as all relevant information is available and can be edited at the click of a mouse or using an app
- Exploiting customer potential: faster summarizing and weighting of all inquiries thanks to smart reports
Industry
EngineeringCustomer since
2013Website
www.piagroup.comSupporting partner
itdesign GmbH, TübingenCAS Engineering
The Best CRM Solution for Engineers
Engineers share some common qualities with project management and customer consulting, namely, efficiency and precision. Impress your customers with your engineering office: manage contacts professionally, bill processes and streamline your project management. With CAS Engineering at your center, your engineers provide efficient customer services by working seamlessly with their customers – completely satisfying their customer needs.
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