Reference memo Aktiengesellschaft
For more than 30 years, memo AG's goal has been to contribute in a meaningful way towards a healthy and intact future for our earth. As a mail order company specializing in ecologically sound, socially responsible, high-quality products it champions responsible and mindful consumerism at fair prices across all areas of life.
After introducing CAS genesisWorld as part of a comprehensive, company-wide digital strategy, we were able to make significant gains in efficiency and transparency across all our company processes. Now, all relevant information is always current and available to our employees.
Viktoria Werner, Project- and Process Management
The success story at a glance
Requirements and goals
- Modernize and improve dialogs; Transparency in measures and goal-setting
- Conserving resources by using less paper - paperless office
- More efficient customer and supplier management
- Analyses, Dashboards and KPIs
- Optimize service, sales, marketing and product management
- Modernize and network purchasing and accounts processes
Benefits and advantages
- Simplification of many internal processes and more transparent collaboration and communication among employees thanks to digital task management
- Fast all-round view of customer and supplier files and thus faster response time to inquiries
- Routine work is made easier with smart search functionality up-to-date data records
- Targeted marketing actions and response capture thanks to multi-layered filter functions
- Sound basis for decision-making with central overviews in dashboards and evaluation options
Industry
ServicesCustomer since
2020Website
www.memo.deSupporting partner
crm consults GmbH, WettenbergCAS genesisWorld
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.
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