Reference Maderos GmbH
The name Maderos continues the 50-year tradition of the experienced master craftsman's company Thaden, whose quality products rightly enjoy an excellent reputation. They combine comprehensive know-how in development with the highest precision in implementation through state-of-the-art machinery. Thus, with unchanged passion, Maderos creates patio roofs and conservatories in craftsmanship quality – high-quality constructions for the life between indoors and outdoors.
With CAS genesisWorld and the seamless integration into our ERP software, we can transparently access all information about customers, prospective customers and projects from anywhere, even while on the move. Our communication with other departments and with our customers is greatly improved.
Christiane Pollak, Commercial Manager
The success story at a glance
Requirements and goals
- Central project management from first contact to installation
- Support of our marketing team
- Mobile access for the field staff and the installation team
- Integration into the ERP solution
Benefits and advantages
- Individual and tailored consulting of customers and prospective customers thanks to the 360° view of the respective customer or lead
- More transparency across all production stages through central storage of data, history information and the display of the latest status
- Well informed, anytime and anywhere – thanks to the digital object folder including all important information, for example, phone calls, e-mails, documents, appointments, receipts
- Targeted customer approach for marketing campaigns with comprehensive selection options
- Efficient collaboration across departments thanks to intelligent groupware features
- Structured customer care with the help of an efficient ticket system
- Reports, filter options and customizable dashboards offer improved analysis functions and provide data for well-founded decisions
Industry
Industry/ManufacturingCustomer since
219Website
http://www.maderos.deSupporting partner
Network Concept GmbH, KarlsruheCAS genesisWorld
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.
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